Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

In-stock items can be returned in original condition (unopened and undamaged) within 5 days of receiving by submitting a return request through the Contact Us page of the Storyteller Stitchery website. There is a 5% restocking fee per item, and return shipping costs are the customer’s responsibility.

We take great care when making and shipping your items but if something arrives damaged, please get in touch so we can make it right!

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
Subscription items are are final sale, and can not be returned. See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
Custom orders and pre-orders are final sale, and can not be returned. See our returns policy for more details on returns and refunds.