Returns

You have 14 days after your order is delivered to contact us and request a return.

To be eligible for a return, items must be unused, in their original packaging, and in resalable condition, with proof of purchase. Damage or use includes, but is not limited to: caked or cut yarn, altered or stitched canvas, missing kit components, pet hair, smoke or strong odors, and any signs of use beyond inspection. Items returned in an unsellable condition are not eligible for a refund and will not be sent back.

How returns work

1. Email support@storytellerstitchery.com within 14 days of delivery to request a return.
2. If your return is approved, we will email you a return shipping label and instructions.
3. Once we receive and inspect your return, we will email you to confirm your refund.
   Items sent back without an approved return request cannot be accepted.

What is deducted from your refund

• A 5% restocking fee per returned item, which covers payment processing and handling.
• The cost of the return shipping label we send you.
• If your order shipped free and the items you keep total less than our free shipping minimum (see our Shipping Policy), we also deduct the original shipping cost from your refund. Items you keep include any final-sale items in the same order.
• If you choose store credit instead of a refund, we waive the original shipping deduction.

Items not eligible for return

Storyteller Stitchery Society subscriptions and Society boxes, caked yarn, preorder items, dyed-to-order or custom purchases, tea and other perishable goods, sale items, retiring items, holiday-themed items, and gift cards. If you are not sure whether an item can be returned, please contact us before ordering. We are always happy to help.

Damaged, defective, or missing items

Please inspect your order when it arrives. If anything is damaged, defective, or missing, email support@storytellerstitchery.com within 14 days of delivery so we can make it right. After 14 days, we may be unable to replace missing or damaged items.

Exchanges

We do not offer direct exchanges. To get a different item, return the original item (if eligible) and place a new order.

International orders

International orders are not eligible for return, except for damaged, defective, or missing items reported within 14 days of delivery.

Refunds

Approved refunds are issued to your original payment method within 10 business days after we receive your return. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed and you have not received it, please email support@storytellerstitchery.com.

Purchases from stockists

We can only accept returns for orders purchased directly from Storyteller Stitchery. Items bought from local yarn or needlework shops, or other stockists, must be returned to that retailer under their return policy.

Updated October 10, 2026