Shipping policy

Processing time

Most orders ship within 5 business days. Many of our threads, yarns, and fibers are dyed to order in our Arizona studio, and we are a small team, so during busy periods such as new releases and the holidays, please allow additional time.

Preorders

Preorder items ship according to the timeline on each product page. If your order includes both in-stock and preorder items, we will ship everything together when the preorder items are ready. If you want other items sooner than the preorder ship date, place separate orders.

Free shipping

U.S. orders of $75 or more ship free with standard shipping. Free shipping does not apply to international orders.

Shipping rates and delivery times

Shipping options and rates for your address are shown at checkout. Delivery times shown at checkout are estimates from the carrier and are not guaranteed.

International orders

We ship to many countries. If your country is not listed at checkout, please contact us at support@storytellerstitchery.com and we will try to help. International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Shipping protection

Optional shipping protection for loss, theft, or damage in transit is available at checkout. If shipping protection is declined, we are unable to replace or refund packages that are lost, stolen, or damaged after they have been handed to the carrier, except where required by law.

Combined shipping

If you place more than one order before your first order ships, email support@storytellerstitchery.com or use our Contact page to ask us to combine them. If we can combine your orders before they ship, we will refund any extra shipping charges.

Storyteller Stitchery Society 

Society subscription boxes ship on their own monthly schedule and cannot be combined with other orders.

Address accuracy 

Please double-check your shipping address at checkout. If a package is returned to us as undeliverable because of an incorrect or incomplete address, the customer is responsible for the cost of reshipping.

Questions

Email support@storytellerstitchery.com and we will be happy to help.

Updated October 10, 2026